How to Delete Your Account
Last Updated: January 2025
Account Deletion Process
We understand that you may want to delete your PicToPlate account. To ensure a smooth and secure account deletion process, we have established specific requirements that must be met before your account can be permanently deleted.
Prerequisites for Account Deletion
Important: Before your account can be deleted, you must first unsubscribe from the PicToPlate application.
1. Unsubscribe from the Application
To protect your subscription and ensure you're not charged for services you no longer want, you must first unsubscribe from PicToPlate through one of the following methods:
Through the App
- Open the PicToPlate app
- Go to your Profile/Settings
- Navigate to Subscription Management
- Cancel your subscription
Through App Store
- Open your device's Settings
- Tap on your Apple ID/Google Account
- Go to Subscriptions
- Find PicToPlate and cancel
2. Account Deletion Request
Once you have successfully unsubscribed, you can request account deletion by following these steps:
Step-by-Step Instructions:
- Open the PicToPlate App: Launch the application on your device
- Navigate to Profile: Tap on the profile icon or settings menu
- Find Account Settings: Look for "Account Settings" or "Privacy & Security"
- Select Delete Account: Choose the "Delete Account" option
- Confirm Deletion: Read the confirmation message and tap "Delete" to proceed
Visual Guide: See the image below for the exact location of the delete account option in your profile navigation.
Delete Account option located in the profile navigation
What Happens When You Delete Your Account
Immediate Effects
- Your account will be deactivated immediately
- You will lose access to all saved recipes and preferences
- Your profile information will be removed from our active databases
- You will no longer receive notifications or emails from PicToPlate
Data Retention
While your account will be deactivated immediately, some data may be retained for a limited period for legal and security purposes:
- Transaction records (for tax and legal compliance)
- Log data (for security and fraud prevention)
- Analytics data (in anonymized form)
Why We Require Unsubscription First
We require you to unsubscribe before deleting your account for several important reasons:
Prevent Unwanted Charges
Ensuring you cancel your subscription prevents any future charges for services you no longer want to use.
App Store Compliance
Following app store guidelines requires proper subscription management before account deletion.
User Protection
This process protects users from accidentally losing access while still being charged.
Clean Termination
Ensures a complete and clean termination of all services and billing relationships.
Need Help?
If you encounter any issues during the account deletion process or have questions, our support team is here to help:
Contact Support
- Email: support@frompictoplate.com
- Response Time: Within 24-48 hours
- Available: Monday through Friday, 9 AM - 6 PM EST
Alternative Options
Before deleting your account, consider these alternatives:
- Pause Subscription: Temporarily suspend your subscription instead of canceling
- Update Preferences: Modify your notification and privacy settings
- Contact Support: Discuss any concerns or issues you're experiencing
- Data Export: Download your recipes and data before deletion